Contact Us

You can reach our customer support team through multiple channels: call us at 1800 858 858 during business hours (Monday-Friday, 9 AM-6 PM AEST), email us at support@DreamtimeJackpots.com for non-urgent inquiries, or complete the contact form above. We typically respond to emails within 24 hours.

Our phone support is available Monday through Friday from 9:00 AM to 6:00 PM Australian Eastern Standard Time (AEST). Email support operates 24/7, and we respond to all inquiries within 24 hours during business days. For urgent matters outside business hours, please use our email support or visit one of our retail locations.

Yes, we are committed to promoting responsible gaming. For immediate support, contact the National Gambling Helpline at 1800 858 858 (24/7, free and confidential). Visit our Responsible Gaming page for comprehensive resources, self-assessment tools, and links to professional support organizations.

Our team can also provide information about self-exclusion programs, deposit limits, and other player protection measures.

For questions about specific lottery games, jackpots, odds, or how to play, you can call our support line, send an email, or use the contact form above (select the relevant lottery from the dropdown menu). Our Lotteries page also provides detailed information about each game including jackpot amounts, winning odds, and ticket prices.

We have multiple retail locations across Victoria, Australia. Visit our Locations page to find the nearest retail outlet with complete addresses, phone numbers, and Google Maps directions. Each location offers full lottery services including ticket purchases, prize claims, and in-person support.

Phone inquiries are answered immediately during business hours. Email inquiries and contact form submissions typically receive a response within 24 hours on business days. Complex inquiries may require additional time to research, but we will acknowledge receipt of your message within 24 hours and provide an estimated response timeframe.